Last updated: March 17, 2026
This Refund Policy governs all requests for refunds, cancellations, and billing disputes arising from services provided by JNS Construction Services LLC ("JNS Construction"). Because construction services involve custom labor, purchased materials, and permitted work performed on your property, refunds are handled differently than they are for retail goods. Please read this policy carefully before signing a contract.
1. General Principles
JNS Construction charges only for work that has been performed and materials that have been procured in accordance with your signed project contract. We do not charge for services in advance beyond the deposit structure outlined in our Payment Policy. Refunds, when available, are limited to the difference between amounts collected and documented costs incurred at the time of cancellation.
2. Pre-Construction Cancellation
If you cancel a project after signing a contract but before any work has commenced, the following applies:
- Your deposit will be refunded, less any non-recoverable costs already incurred, including but not limited to materials ordered or delivered, permit application fees, and supplier restocking fees.
- If no materials have been ordered and no permits have been filed, a full deposit refund will be issued.
- Cancellation must be submitted in writing to info@jnsconstructionservices.com.
JNS Construction will provide an itemized accounting of any costs deducted from your deposit refund within ten (10) business days of receiving your written cancellation notice.
3. Mid-Project Cancellation
If you cancel a project after work has commenced, no refund of prior payments is available. Payment is owed for all work completed through the cancellation date, plus:
- The cost of any materials on-site or on order that cannot be returned to suppliers
- Reasonable demobilization costs (removal of equipment, securing the work area)
- Any restocking or cancellation fees assessed by material suppliers or subcontractors
If the amount already paid exceeds documented costs incurred at the time of cancellation, JNS Construction will refund the difference within thirty (30) days of final accounting. If costs exceed amounts already paid, a final invoice will be issued and is due within thirty (30) days.
4. Defective or Non-Conforming Work
JNS Construction stands behind the quality of our workmanship. If you believe that completed work does not conform to the specifications in your signed contract, our remedy is correction of the defective work, not a monetary refund. This is standard practice in the construction industry and consistent with our Terms of Service.
- Written notice of any defect or non-conformance must be provided within three (3) business days of the relevant work being completed.
- JNS Construction will inspect the reported issue and respond in writing within five (5) business days.
- Defective workmanship will be corrected at no additional charge within a mutually agreed-upon timeframe.
- Disputes about quality do not suspend the obligation to pay undisputed portions of the contract balance.
5. Warranty Remediation
JNS Construction provides a workmanship warranty on all completed projects. Warranty claims are remedied through re-performance of the affected work, not through cash refunds. To submit a warranty claim:
- Contact us in writing at info@jnsconstructionservices.com with a description of the issue and supporting photos.
- We will schedule an on-site inspection within ten (10) business days of receiving your claim.
- Covered warranty work will be performed at no charge to you.
Warranty coverage does not apply to damage caused by third parties, owner modifications, ordinary wear and tear, or conditions outside the scope of the original contract.
6. Billing Disputes
If you believe you have been charged an amount inconsistent with your contract or an approved change order, you must notify us in writing within ten (10) days of receiving the invoice in question. We will review the billing within five (5) business days and provide a written response. Verified overcharges will be refunded or credited against your outstanding balance promptly. Disputes do not excuse payment of the undisputed portion of any invoice.
7. Non-Refundable Items
The following costs are non-refundable under any circumstances:
- Permit application fees paid to government agencies
- Third-party inspection fees
- Custom-fabricated or special-order materials that cannot be returned
- Labor already performed under the contract
- Fees for services rendered by licensed subcontractors
8. How to Request a Refund or Cancellation
All refund and cancellation requests must be submitted in writing. Verbal requests will not be processed. To initiate a request:
- Email info@jnsconstructionservices.com with the subject line: "Cancellation Request – [Your Name / Project Address]" or "Refund Request – [Your Name]"
- Include your contact information, project address, and a brief description of the reason for your request.
- Retain a copy of your written request for your records.
JNS Construction will acknowledge your request within two (2) business days and provide a timeline for resolution.
9. Refund Processing Timeline
Once a refund has been approved and all final accounting is complete, refunds are issued via the original payment method where possible:
- Check: Mailed within fifteen (15) business days of approval
- ACH / Wire Transfer: Processed within ten (10) business days of approval and receipt of bank details
- Zelle or peer-to-peer: Processed within five (5) business days of approval
10. Contact
Questions about this Refund Policy or a specific billing situation should be directed to:
- Email: info@jnsconstructionservices.com
- Phone: (555) 010-0000